Call center agent Jobs in Saudi Arabia

• Handle customer inquiries and provide effective support.
• Ensure customer satisfaction by addressing and resolving complaints.
• Maintain accurate records of customer interactions.
• Utilize computer systems to manage information efficiently.

• Prior experience in customer service or support.
• Strong interpersonal skills for effective communication with customers.
• Basic computer literacy.
• Excellent verbal and written communication skills.
• Ability to work on-site in Al Ahsa.
• Experience in a call center environment is a plus.
• High school diploma or equivalent.

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

Sabbar Company (we are the owners of the platform 😎) is looking for a talented customer service representative

• knows how to speak in a polite manner
• is quick-witted and assists customers
• has a fast internet connection and a computer (either laptop or desktop) (the work will be from your home) 🖥
• is committed (true, the work is remote, but that doesn't mean we sleep during working hours) 😴
• makes Sabbar stand out with unparalleled customer service!
• English language / intermediate or advanced

Working hours are 9 hours from 9 AM to 5 PM with a 1-hour break

If you have an amazing persuasion style, apply with us

It would be preferred if you record an introductory video to get us excited about qualifying you for a personal interview 🔥

Our work environment is amazing and will make you learn and achieve more and more

Black Diamond Company announces the availability of a job vacancy for the position of:
Customer Service Employee

📝 Tasks and Responsibilities:
•Receiving customer calls and responding to their inquiries.
•Following up on orders and coordinating between departments.
•Providing the necessary support to customers and solving problems to ensure their satisfaction.
•Entering data and documenting information in an organized manner.

✅ Requirements:
•High school diploma as a minimum (preferably a diploma or bachelor's degree).
•Proficiency in effective communication skills and customer service.
•Proficiency in using computers and Microsoft programs.
•Ability to work under pressure and adhere to deadlines.

🎯 Benefits:
•A competitive salary to be determined after the interview.
•A professional work environment.
•Opportunities for development and career growth.

📩 Interested applicants should send their CV to the email:
[Write your company email]

Or via WhatsApp:
Zero five three eight eight seven six zero three nine

• Diploma or Bachelor's degree in a relevant field
• Ability to work in a "shift" environment
• Strong written and verbal communication skills
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries via various channels
• Documenting interactions accurately in the system
• Providing effective solutions in accordance with company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation