Call Center Agent

• Receiving customer calls and responding to their inquiries accurately and politely.
• Providing clear information about products or services.
• Handling complaints and issues quickly and effectively, and escalating complex cases to the relevant management.
• Following up on customer requests and ensuring proper closure.
• Entering and updating customer data in the system.
• Working to improve the customer experience by listening to their feedback.
• Adhering to the company's policies and procedures.
• Preparing periodic reports on customer complaints and their patterns to assist management in improving services.

Job: Call Center Employee

Objective:
To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.

Requirements:

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

Tasks:

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

Required Skills:

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation