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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Job: Call Center Employee

Objective:
To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.

Requirements:
  • Diploma or Bachelor's degree in a related field
  • Ability to work in a 'shift' work environment
  • Strong communication skills, both written and verbal
  • Ability to work under pressure and handle multiple customers at once
  • Experience or knowledge of customer service principles
  • Empathy and patience in dealing with complaints
  • Proficiency in using CRM systems and various software
  • Willingness to learn and work flexible hours

Tasks:
  • Responding to customer inquiries across different channels
  • Accurately documenting interactions in the system
  • Providing effective solutions according to company policies
  • Calming difficult situations and ensuring customer satisfaction
  • Participating in ongoing training and development
  • Collaborating with the team to improve service
  • Achieving required performance indicators

Required Skills:
  • Clear and professional communication
  • Focus on customer satisfaction
  • Quick problem-solving
  • Adaptability to changes
  • Time management and organization
  • Teamwork and self-motivation

Requirements

  • No experience required

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