Call Center Agent

• Receiving customer calls and responding to their inquiries accurately and politely.
• Providing clear information about products or services.
• Handling complaints and issues quickly and effectively, and escalating complex cases to the relevant management.
• Following up on customer requests and ensuring proper closure.
• Entering and updating customer data in the system.
• Working to improve the customer experience by listening to their feedback.
• Adhering to the company's policies and procedures.
• Preparing periodic reports on customer complaints and their patterns to assist management in improving services.