Fresh graduates Jobs in Umluj

Join Red Sea Global as a Customer Care Representative!

At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.

Job Purpose:
Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.

Job Responsibilities:

• Coordinate with the Reservations team and service providers to ensure accurate bookings.
• Develop guest-facing communications to enhance experiences.
• Process bookings and manage inquiries through various channels.
• Provide warm welcomes and assist with arrivals and special needs.
• Document and update guest information accurately.
• Participate in alignment and management meetings to address operational issues.
• Analyze guest feedback to propose service improvements.

Technical Competencies:

• Proficiency in Booking & Reservation Systems
• Strong Customer Communication Skills
• Data Management Expertise
• Operational Coordination Ability

About Us
InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery.

Job Summary
Under the guidance of the Assistant Human Resources Manager and the Director of Human Resources, the Human Resources Executive will support daily HR operations while contributing to strategic planning and execution of HR programs and initiatives. The role ensures a high level of colleague engagement while supporting business objectives.

Essential Duties And Responsibilities
HR Operations

• Provide effective and efficient HR services to all colleagues.
• Ensure the employee database is accurate and always updated.
• Prepare employment contracts, official letters, and HR-related reports.

Recruitment & Selection

• Conduct preliminary interviews for candidates.
• Post vacancies and review applications.
• Coordinate interviews and follow up with departments.

Onboarding & Induction

• Assist new colleagues with onboarding and ensure policies are explained during orientation.

Employee Relations & Welfare

• Establish and maintain positive colleague relations.
• Plan and organize HR events and colleague welfare activities.

Immigration & Government Relations

• Prepare documentation for visas and residence permits.

What You Can Expect From Us
We provide everything needed to succeed, including a competitive salary and a range of benefits to create an inclusive workforce where every colleague can thrive.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Spa Receptionist, you will be the first point of contact for our esteemed guests, embodying the highest standards of hospitality and service expected at a luxury resort. Your primary responsibility is to ensure that every guest experience, from check-in to check-out, is seamless and efficient, reflecting the sophistication and excellence of our spa offerings.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.
• Manage spa reservations and booking systems efficiently.
• Answer phone calls and handle guest inquiries regarding spa services.
• Assist guests in selecting treatments based on their needs.
• Process reservations, cancellations, and amendments accurately.
• Conduct guest check-in and check-out procedures.
• Maintain the reception area and ensure cleanliness.
• Promote and sell spa services and retail products.
• Monitor guest feedback and address concerns promptly.
• Assist in maintaining inventory levels of spa supplies.
• Collaborate to enhance operational efficiency.

In Return, We Offer:

• Exciting opportunities for personal and professional development.
• Competitive compensation package.
• Health Insurance coverage.
• A supportive and inclusive work environment.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.

We welcome all applicants and are committed to ensuring our workplace reflects the diversity of the Kingdom of Saudi Arabia. Red Sea Global Hospitality is an equal opportunity employer.