Customer Services Specialist📣 Job Ad

Join FAENA as a Restaurant Manager
As a proud member of the FAENA Movement, you will play a crucial role in leading service operations and creating unforgettable guest experiences. Our culture celebrates authentic hospitality and transformative experiences, and we invite you to be part of this journey.

Key Responsibilities:

• Lead and manage floor service during assigned shifts to ensure exceptional guest experiences.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings and supervise front-of-house staff.
• Handle guest complaints with professionalism and empathy.
• Coaching and training of staff to uphold FAENA's hospitality standards.
• Assist with opening and closing procedures, ensuring all tasks are completed.

Qualifications:

• 3+ years of experience in a luxury hotel or high-volume upscale dining environment.
• Forbes 5 Star hotel experience is highly advantageous.
• Proven leadership and exceptional guest interaction skills.
• Familiarity with POS and reservation management systems.

We are shaping a world of beauty, wonder, and connection in the Kingdom of Saudi Arabia, and if you share our commitment to creativity and excellence, we encourage you to apply.

About Us
InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The brand has become synonymous with bold exploration, travel, and cultural discovery.

Job Summary
Under the guidance of the Assistant Human Resources Manager and the Director of Human Resources, the Human Resources Executive will support daily HR operations while contributing to strategic planning and execution of HR programs and initiatives. The role ensures a high level of colleague engagement while supporting business objectives.

Essential Duties And Responsibilities
HR Operations

• Provide effective and efficient HR services to all colleagues.
• Ensure the employee database is accurate and always updated.
• Prepare employment contracts, official letters, and HR-related reports.

Recruitment & Selection

• Conduct preliminary interviews for candidates.
• Post vacancies and review applications.
• Coordinate interviews and follow up with departments.

Onboarding & Induction

• Assist new colleagues with onboarding and ensure policies are explained during orientation.

Employee Relations & Welfare

• Establish and maintain positive colleague relations.
• Plan and organize HR events and colleague welfare activities.

Immigration & Government Relations

• Prepare documentation for visas and residence permits.

What You Can Expect From Us
We provide everything needed to succeed, including a competitive salary and a range of benefits to create an inclusive workforce where every colleague can thrive.

Join Raffles & Fairmont the Red Sea as our Cluster Director of Security!
We are inviting applications for a highly experienced and visionary leader to manage security operations for our luxury properties in Umluj, Saudi Arabia. This key role involves ensuring the safety and well-being of our guests, staff, and assets across multiple locations.

Key Responsibilities:

• Develop and implement security policies, procedures, and protocols for all properties.
• Conduct regular risk assessments and create strategies to address potential security threats.
• Oversee management and training of security personnel.
• Collaborate with local law enforcement to comply with security regulations.
• Manage security budgets and resources effectively across the cluster.
• Implement advanced security technologies and surveillance systems.
• Lead crisis management and coordinate emergency response.
• Provide regular briefings and reports to senior management.
• Align security measures with Raffles & Fairmont luxury standards.

Qualifications:

• Bachelor's degree in Security Management or related field.
• Advanced certifications such as CPP or PSP.
• Minimum 10 years of experience in security management.
• Proven track record in luxury hospitality security operations.
• Excellent leadership and interpersonal skills.
• Budget management experience.
• Fluency in English; Arabic is desirable.

Additional Information:

• Experience in project coordination and pre-opening stages is essential.
• Proactive approach with a strong sense of ownership.
• Willingness to relocate to Umluj and adapt to local culture.