Reservations Agent

About the Role:
As a Reservations Agent at Mandarin Oriental, you will play a vital role in ensuring exceptional guest experiences through effective reservation management. You will be a part of a premier hotel group that emphasizes luxury service and refinement.

Responsibilities:

• Answer the hotel’s main telephone line and connect callers to the appropriate extensions.
• Process and confirm guest reservations for accommodations, dining, and spa services.
• Provide detailed information regarding room availability, rates, and hotel policies.
• Accommodate special requests and maintain a record of all relevant guest information.
• Stay updated on hotel features, promotions, and services to enhance guest experiences.
• Ensure compliance with corporate standards and policies, promoting a safe and professional environment.
• Support sustainability initiatives by implementing eco-friendly practices.

Qualifications:
Strong communication skills, an ability to resolve guest inquiries effectively, and knowledge of hotel operational systems will be essential for success in this role. You will also need to build strong relationships with guests and colleagues to foster a positive workplace culture.

At Mandarin Oriental, we pride ourselves on delivering an extraordinary hospitality experience that exceeds guest expectations. Join us and contribute to our legacy of excellence.

A full-time secretary is required for workers and travel inside and outside the kingdom

Required an administrator or secretary to perform the administrative tasks required of him according to the work requirements. Tasks and Responsibilities: 1- Full supervision of administrative operations and ensuring the workflow runs smoothly and efficiently. 2- Managing human resources (recruitment, contracts, attendance, social insurance). 3- Monitoring operational performance and ensuring compliance with policies and procedures. 4- Participating in drafting internal regulations and raising proposals for administrative development. 5- Fully managing the office of the executive director and organizing the schedule for work and meetings. 6- Following up on the implementation of management decisions with other departments and ensuring completion on time. 7- External communication and representation with clients, partners, and suppliers on behalf of the director when necessary. 8- Monitoring daily tasks for technicians and employees through systems (WhatsApp Business – email – administrative programs. 9- Raising recommendations, performance indicators (KPIs), and opportunities for improvement.