Lounge Captain

in Abiyya Najd Company For Weddings And Events

3 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Malqa, Riyadh

Hotel conference and celebration hall in North Riyadh, Al-Malqa neighborhood announces distinctive job opportunities: 1- Male hall supervisor 2- Security manager 3- Female hall supervisor 4- Female security supervisor 5- Safety and security officer supervising decoration installation

Requirements

GOSI Registration Required or Sponsorship Transfer
Requires 2-5 Years experience
Intermediate in English

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Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Handle and resolve customer complaints efficiently and effectively.
Provide accurate information about products, services, policies, and promotions.
Process orders, applications, forms, and requests.
Maintain customer records by updating account information in the system.
Escalate complex issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their concerns are fully resolved.
Collect and report customer feedback to improve service quality.
Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service or related field.
Strong communication, problem-solving, and active listening skills.
Ability to remain calm and professional under pressure.
Proficiency in using customer service software, CRM systems, and MS Office.
Strong multitasking and organizational abilities.
Fluency in [English/Arabic languages].

Working Conditions:

Based in Riyadh.
Night shift.
One day off per week.
May require weekends or public holidays depending on business ****

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