Electric Appliances Maintenance Technician

Join Our Team as a Warehouse Manager!
Are you an experienced Warehouse Manager looking for your next challenge? At Middle East Specialized Cables (MESC), we are seeking a dedicated professional to oversee our warehouse operations and ensure the efficient handling of our products.

Key Responsibilities:

• Operations & Inventory:
  • Supervise daily warehouse operations including receiving, storing, picking, packing, and dispatching of cable drums, raw materials, and accessories.
  • Maintain accurate inventory records through ERP/WMS systems and conduct regular stock counts.
  • Plan warehouse layout and optimize storage capacity.
• People Management:
  • Lead and train warehouse staff to ensure compliance with safety rules and standard operating procedures.
  • Monitor performance and implement continuous improvement practices.
• Safety & Compliance:
  • Enforce safety regulations for handling heavy materials.
  • Ensure compliance with ISO / QHSE standards.
• Reporting & Controls:
  • Prepare reports on stock movements and warehouse KPIs.
  • Develop and monitor performance metrics.

Join us in delivering quality and excellence in cable manufacturing!

About the Role: We are seeking a dynamic and experienced Sales & Pre-Sales Manager to lead our growth efforts in the Customer Experience (CX) and Business Process Outsourcing (BPO) sector. This role is responsible for developing new business opportunities, designing tailored CX solutions, and supporting the end-to-end sales process to drive revenue growth. The ideal candidate has a deep understanding of CX delivery models, digital transformation, and client needs across industries.

Key Responsibilities:

• Develop and execute strategic sales plans to acquire new clients in the BPO/CX domain.
• Build and manage a high-performing sales pipeline, from lead generation to contract closure.
• Identify target sectors (*, telecom, retail, banking, government) and create tailored outreach strategies.
• Lead commercial discussions, pricing models, and contract negotiations.
• Represent the company at key industry events, conferences, and client meetings.
• Collaborate with prospects to understand their CX challenges, operational goals, and digital maturity.
• Design customized BPO and CX solutions that align with client needs.
• Prepare and present compelling proposals, presentations, and demonstrations.
• Coordinate responses to RFPs/RFIs and support the bid management process.
• Work with operations, workforce, and technology teams to ensure solution feasibility and delivery.
• Liaise with marketing to build brand visibility and lead generation campaigns.
• Provide feedback to service design, operations, and product teams to improve solution offerings.
• Monitor market trends, competitor activities, and CX innovations to refine GTM strategies.
• Track key sales and pre-sales metrics, pipeline status, and conversion ratios.
• Prepare periodic sales forecasts, performance dashboards, and business reviews.

Qualifications:

• Bachelor’s degree in business, Marketing, or relevant field (MBA is a plus).
• 6+ years of experience in sales and pre-sales in the CX/BPO or contact center industry.
• Solid understanding of contact center operations, workforce management, and digital CX technologies.
• Proven success in B2B sales, especially in the GCC region.
• Strong communication, presentation, and stakeholder management skills.
• Fluent in English; Arabic is highly desirable.

Preferred Experience:

• Experience working with government entities, telecoms, financial institutions, or large enterprises.
• Familiarity with platforms like Genesys, Avaya, Cisco, CRMs, and Salesforce.
• Knowledge of public sector procurement and bidding in Saudi Arabia is a strong advantage.
• Good experience in using Etimad platform.

About the Role:
As a Sales Engineer, you will drive sales for complex machinery and technical products by leveraging advanced technical expertise and strong business acumen. Your role will involve engaging with clients to understand their technical requirements and support the sales process from pre-sales to post-sales stages.

Responsibilities:

• Collaborate with the sales team to identify business opportunities and develop targeted sales strategies.
• Conduct needs assessments with clients to understand their technical requirements and business objectives.
• Develop and present product demonstrations, proposals, and technical explanations to clients.
• Negotiate contract terms to meet client expectations and company objectives.
• Provide technical expertise during installation, implementation, and maintenance phases.
• Maintain strong relationships with existing clients, offering ongoing support and upselling products.
• Stay updated on industry trends, technological advancements, and competitor products.
• Prepare and deliver technical presentations and training to clients and internal teams.
• Coordinate with engineering teams to address custom requirements or modifications.
• Generate and submit detailed sales reports and forecasts to management.

Education:
Bachelors degree in engineering, preferably in Mechanical, Electrical, or Industrial Engineering. A master's degree or MBA is advantageous.

Experience:

• Proven experience as a Sales Engineer or similar role involving technical sales in machinery or industrial sectors.
• 5+ years of technical sales experience with a track record of exceeding sales targets.

Competencies:

• Strong technical knowledge and sales skills.
• Exceptional communication and presentation abilities.
• High level of self-motivation and organization.
• Proficiency in CRM software and Microsoft Office Suite.
• Willingness to travel extensively.