Call Center Agent

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

Black Diamond Company announces the availability of a job vacancy for the position of:
Customer Service Employee

📝 Tasks and Responsibilities:
•Receiving customer calls and responding to their inquiries.
•Following up on orders and coordinating between departments.
•Providing the necessary support to customers and solving problems to ensure their satisfaction.
•Entering data and documenting information in an organized manner.

✅ Requirements:
•High school diploma as a minimum (preferably a diploma or bachelor's degree).
•Proficiency in effective communication skills and customer service.
•Proficiency in using computers and Microsoft programs.
•Ability to work under pressure and adhere to deadlines.

🎯 Benefits:
•A competitive salary to be determined after the interview.
•A professional work environment.
•Opportunities for development and career growth.

📩 Interested applicants should send their CV to the email:
[Write your company email]

Or via WhatsApp:
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