Customer services specialist Jobs in Makkah

Join our team as a Customer Service Specialist!
We are looking for an outstanding individual to join our leading fuel company, Tilal Al-Adib. Your main responsibility will be to establish and define performance indicators and quality standards in customer service to ensure customer satisfaction and enhance the level of service provided to them.

Main tasks include:

• Conducting studies and analyses to identify performance indicators and quality standards in coordination with the quality management.
• Updating customer service procedures and guides and communicating with customers effectively and efficiently.
• Developing programs and initiatives to ensure meeting customer needs.
• Analyzing customer satisfaction evaluation data, identifying gaps, and developing appropriate plans to address them.
• Preparing documents and reports and providing appropriate recommendations.

Job Requirements:

• Bachelor's degree in advertising and marketing communication, public relations, or executive secretarial.
• Practical experience of no less than one year.
• Certifications such as (MOS), (CCNA) will be an additional advantage.
• Advanced skills in customer service, a focus on quality, and customer experience management.
• The ability to speak English at an intermediate level and a desire for learning and development.

Additional Information:
The work will be six days a week, with a salary ranging from 4000 to 4500 Saudi Riyals.
We look forward to your application for this exciting opportunity!

Customer Service Representative Position at AntiFat Plus
A leading establishment specialized in the healthy food industry announces a job vacancy in Jeddah. We are looking for a Customer Service Representative to join our team.

Responsibilities:
- Providing support and service to customers efficiently.
- Responding to customer inquiries and handling complaints.
- Contributing to improving the customer experience.

Requirements:
- Previous experience in the same field of no less than one year.
- Must be from Jeddah.

Educational Qualifications:
- A bachelor's degree is required.

If you meet the requirements, please send your CV to the mentioned email with the job title in the subject.

Customer Service Employee Job
We at Meeras Contracting Projects Center are looking for a customer service specialist to join our team in Riyadh. We are committed to providing an excellent customer service experience for our contractors and clients.

Responsibilities:

• Receive and follow up on customer and contractor inquiries via phone, WhatsApp, and email.
• Follow up on all projects registered on the platform and ensure they are progressing correctly.
• Coordinate between the client and the contractor from the moment the order is registered until the project is completed.
• Follow up on contractor requests (subscriptions, proposals, technical inquiries).
• Manage client and contractor complaints and work on finding quick solutions.
• Document all notes and requests in the system (CRM).
• Submit periodic reports on active projects and client status.
• Contribute to enhancing customer experience and building their trust in the platform.

Requirements:

• Saudi nationality (preferred).
• Diploma or Bachelor's degree in Business Administration, Marketing, or a relevant field.
• At least one year of experience in customer service or project management.
• High communication and problem-solving skills.
• Proficiency in using computers, Office programs, and Customer Management Systems (CRM).
• Able to work under pressure and manage multiple parties at the same time.

Benefits:

• Competitive salary + allowances (based on experience).
• Monthly incentives linked to performance.
• Ongoing training and qualification on platform systems.
• Opportunities for career development and advancement.
• Professional and supportive work environment.