img
SalarySalarySR 5,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Yasmeen, Riyadh

The purpose of the job:

Providing technical support to users and customers internally or externally by solving technical problems related to systems, software, and hardware, and ensuring continuity of work smoothly and efficiently.

Tasks and Responsibilities:

  • Receiving technical support requests from employees or customers via phone, email, or ticketing system.

  • Diagnosing technical problems and providing appropriate solutions in a timely manner.

  • Installing and updating software and operating systems as needed.

  • Maintaining technical devices and equipment (computer, printers, internet... etc).

  • Setting up new user accounts and configuring their permissions.

  • Documenting problems and solutions provided to ensure easy reference in the future.

  • Escalating complex problems to the specialized team or technical management when necessary.

  • Providing on-site or remote support based on work requirements.

  • Training new users on how to use the approved systems or software.

  • Monitoring system performance and reporting any malfunction or necessary updates.

Qualifications and Experience:

  • A diploma or bachelor's degree in Computer Science, Information Technology or a related field.

  • Experience of no less than 1-2 years in technical support or technical customer service.

  • Familiarity with operating systems (Windows / macOS / Linux) and networks.

  • Ability to work under pressure and solve problems efficiently.

  • Excellent communication skills and ability to interact with different levels.

Required Skills:

  • Analyzing and solving technical problems.

  • Dealing with desktop systems and ticket systems.

  • Ability to learn quickly and adapt to technical updates.

  • Teamwork and accountability.

  • Organization and documentation of work.

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience
  • Intermediate in English

Similar Jobs

IT Support Technician

📣 Job AdNew

RADCARE

Full-time
Join Our Dynamic Team as an IT Technician!

Radcare Medical Company is seeking a skilled IT Technician to become part of our growing healthcare team in Riyadh, Saudi Arabia. In this role, you will be instrumental in providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems across all medical branches.

Key Responsibilities:
  • Provide day-to-day technical support for hardware, software, and network issues.
  • Install, configure, and maintain computers, printers, and network devices.
  • Monitor and troubleshoot LAN/WAN connections and internet connectivity.
  • Support staff in using Microsoft Office, email systems, and hospital management software.
  • Perform regular system backups and security updates.
  • Document technical issues and their solutions.
  • Coordinate with external vendors for maintenance or repairs when needed.
Qualifications & Requirements:
  • Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience as an IT Technician (fresh graduates with strong skills are welcome).
  • Good knowledge of networking, hardware, and operating systems (Windows).
  • Strong troubleshooting and problem-solving skills.
  • Fluent in English; Arabic is a plus.
  • Ability to work under pressure and provide excellent customer service.
Benefits:
  • Competitive salary package.
  • Professional and friendly work environment.
  • Opportunities for training and career growth in the healthcare sector.

breifcase2-5 years

locationRiyadh

7 days ago

IT Support Technician

📣 Job Ad

Al-Muhammal Investment Company

SR 5,500 / Month dotFull-time
انضم إلى فريق شركة المحمل للاستثمار كمختص دعم تقنية معلومات
نحن نقدم فرصة مميزة لفني دعم تقنية معلومات للمساهمة في تحسين بيئة العمل بشكل فعال. ستضمن كفاءتك تشغيل الأنظمة والتقنيات المتاحة، بما يعزز أهداف الشركة في النجاح والابتكار.

المسؤوليات الرئيسية:
  • تقديم الدعم الفني اليومي لحل مشاكل التقنية المتعلقة بالأجهزة والبرامج.
  • صيانة وتحديث الأجهزة والبرمجيات لضمان الأداء الأمثل.
  • إعداد وتركيب الأجهزة المتصلة بالشبكات لضمان جاهزيتها للاستخدام.
  • تنظيم وحماية البيانات عبر أنظمة النسخ الاحتياطي.
  • التواصل مع مقدمي الخدمات التقنية عند الحاجة للصيانة.
  • المساهمة في مشاريع التقنية مثل التحول الرقمي.

المؤهلات المطلوبة:
  • بكالوريوس في تقنية المعلومات.
  • خبرة لا تقل عن عام في المجال.

المهارات المطلوبة:
  • إدارة الشبكات.
  • إيجاد حلول لمشاكل التقنية.
  • تقديم التقارير الفنية.

إذا كنت تتطلع إلى تحد جديد وتحقيق تأثير ملموس في مجال التقنية، قدم الآن ولا تفوت الفرصة!

breifcase2-5 years

locationRiyadh

10 days ago

IT Support Technician

📣 Job Ad

Al-Muhammal Investment Company

SR 5,500 / Month dotFull-time
Join the Al-Muhmal Investment Company team as an IT Support Specialist
We offer a unique opportunity for an IT Support Technician to contribute to improving the work environment effectively. Your efficiency will ensure the operation of available systems and technologies, enhancing the company's goals of success and innovation.

Main Responsibilities:
  • Providing daily technical support to resolve issues related to hardware and software.
  • Maintaining and updating hardware and software to ensure optimal performance.
  • Setting up and installing devices connected to networks to ensure they are ready for use.
  • Organizing and protecting data through backup systems.
  • Communicating with service providers when maintenance is needed.
  • Contributing to technology projects such as digital transformation.

Required Qualifications:
  • Bachelor's degree in Information Technology.
  • At least one year of experience in the field.

Required Skills:
  • Network management.
  • Finding solutions to technical problems.
  • Providing technical reports.

If you are looking for a new challenge and want to make a tangible impact in the technology field, apply now and don't miss the opportunity!

breifcase2-5 years

locationRiyadh

10 days ago

You may also like