Reservations Agent

Join us at Pullman Hotels & Resorts!
As part of Accor, a pioneer in responsible hospitality, we are excited to offer an opportunity for a Reservation Agent through our Tamayyaz Nationalization Development Program, designed to equip Saudi talents with essential skills in hospitality.

What You Will Be Doing:

• Provide exceptional, friendly service to our guests.
• Maximize revenue by promoting services through up-selling.
• Handle booking requests and maintain accurate reservation information.
• Engage with guests to meet their needs and special requirements.

What’s In It For You:

• Employee benefit card offering discounted rates at Accor worldwide.
• Access to learning programs through our Academies.
• Opportunities for career development globally.
• Involvement in Corporate Social Responsibility activities.

Qualifications:

• Open to Saudi Nationals, preferably with minimal work experience or fresh graduates.
• Basic English proficiency is required.
• Strong passion for hospitality and excellent communication skills.
• Ability to work flexibly and maintain a calm demeanor under pressure.

Join us and become a Heartist® in a workplace that values passion, kindness and hospitality!

Join Our Team as a Reservation Agent!
We are seeking a detail-oriented Reservation Agent to join our team at Rayhaan Hotels & Resorts. In this role, you will assist customers in booking reservations for travel, accommodations, or events, ensuring excellent service and satisfaction.

Job Responsibilities:

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving any issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions to provide customers with the best options.
• Ensure compliance with company policies and procedures.

Candidate Requirements:

• Bachelor’s degree in hospitality management, business administration, or related field.
• Proven experience in a similar role, preferably within the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

Why Rayhaan Hotels & Resorts?
At Rayhaan, we offer our guests luxury accommodation that reflects their values while respecting their beliefs and culture. Join us and be a part of a team that upholds quality and an alcohol-free environment.