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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, ready to welcome guests with high standards and trademark elegance.

Job Description
As a friendly and professional Hostess, you will be the first point of contact for our guests, creating a welcoming atmosphere and ensuring a positive dining experience. Your responsibilities include:
  • Greeting guests warmly upon their arrival
  • Managing reservations and seating arrangements efficiently
  • Escorting guests to their tables and presenting menus
  • Collaborating with waitstaff and kitchen staff to ensure smooth operations
  • Maintaining cleanliness of the reception area and dining section
  • Handling reservations through phone and online
  • Addressing guest inquiries and resolving issues
  • Staying informed about menu items and specials
  • Assisting in organizing special functions during busy periods
  • Promoting special offers to enhance guest experience

Qualifications
We require:
  • At least 1 year of experience in a similar role
  • Excellent customer service skills and a friendly attitude
  • Strong communication skills, proficient in English
  • Cultural sensitivity and knowledge of local customs
  • Exceptional organizational and multi-tasking abilities
  • Flexibility to work various shifts

Join us at Raffles, where we embody a service culture dedicated to excellence.

Requirements

  • Females-only workplace
  • Requires 2-5 Years experience

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We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia.

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Responsibilities:
  • Greet and welcome guests with a warm, friendly demeanor upon their arrival
  • Manage reservations and seating arrangements efficiently, optimizing available space
  • Escort guests to their tables, present menus, and assist with seating
  • Collaborate with waitstaff, kitchen, and management to ensure smooth operations
  • Maintain cleanliness and organization of the reception area and dining section
  • Handle phone and online reservations, confirming bookings and managing the reservation system
  • Provide excellent customer service by addressing guest inquiries and resolving issues promptly
  • Stay informed about menu items, specials, and events to offer accurate information to guests
  • Assist in organizing and coordinating special functions during busy periods or events
  • Promote special offers and menu items to enhance guest experience and increase revenue
  • Adhere to company policies and procedures related to customer service and hospitality

Qualifications:
  • At least 1 year of experience in a similar hospitality role
  • Excellent customer service skills with a friendly and enthusiastic attitude
  • Strong communication skills and proficiency in English
  • Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
  • Exceptional organizational and multi-tasking abilities
  • Ability to work efficiently in a fast-paced environment
  • Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
  • Basic math skills for table assignments and reservation management
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Professional appearance and good personal hygiene
  • Knowledge of reservation systems (preferred)
  • Problem-solving skills to handle guest concerns effectively
  • Familiarity with hospitality industry practices and standards
  • Team-oriented mindset with a collaborative approach
  • Dedication to continuous improvement in service quality

Additional Information:
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

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